Follow-up to the Mutant Bolthouse Finger Carrot Incident

Hi, everyone. So, I realize you’re all on the edge of your seat to learn what happened to my giant carrot (I threw it away) and if I reached out to Bolthouse Farms (I did). Below, find my exchange with the lovely representative from Bolthouse:

Me:

Hi, just wanted to let you know that I found a mutant carrot in my baby carrot bag today. You may not want to hear this, but it was a giant, rotten carrot. Literally rotting. I took a photo of it if you’d like to see it. Maybe you should check out your quality control a little bit?

Bolthouse:

Thank you for contacting us.  We are sorry to hear about your recent experience with our carrots.  This certainly is not the quality we strive for.  We have quality control procedures in place that should prevent something like this from happening.  In order to assist our Quality Control Department in their follow up, we will need to obtain some additional information from the packaging:

~bag size
~”best if used by” date
~product codes (located near the date)

As a valued consumer, we will be happy to send you a replacement coupon for this purchase.  We hope you will give our carrots another try.  Thank you for your continued support.  We appreciate your business.

If we may be of further assistance, please write or call our Customer Service line at 800-467-4683.

Me:

Thanks for the e-mail. As you can imagine, the giant rotting carrot was pretty alarming. I took a photo of it if you’d like to see it: http://twitpic.com/3eqst

At any rate, the bag size is the 65 g (2.25oz) size, the “Best if Used by” date is April 20, 2009, and the codes below the date are:

1808 18R
WSA211C21

Result:

I received a coupon for a free tiny carrot bag or carrot juice product about three days after I sent them a note. Not bad, Bolthouse. Not bad. But what if I find another mutant carrot in this free bag? What do I do then? Stay tuned…I’m on a mission.

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2 Comments on “Follow-up to the Mutant Bolthouse Finger Carrot Incident”

  1. dr.dougward Says:

    your mission is to continue to buy the faulty product until you find another mutant carrot? the doctor is skeptical…


  2. i have a penchant for controversy, dr.


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